Every product you buy from us must be free of defects or you may return it immediately for credit or replacement.
All items are covered by a 3-month manufacturer’s warranty, which covers defective parts experienced under normal wear and the labour required to repair them. We cannot warranty any stones that we did not furnish.
Our warranty is valid only at Simplistic Jewellery UK/Richard Cannon Jewelry. Improper repair of warranty service performed by someone other than Richard Cannon Jewelry will void this warranty.
All jewelry at Simplistic Jewellery UK/Richard Cannon Jewelry is genuine, authentic and of consistent high quality and value.
Simplistic Jewellery UK/Richard Cannon Jewelry disclaims any liability for consequential or accidental damages for breach of written or implied warranty of this item, including merchantability or fitness for a particular purpose. This warranty gives you specific legal rights, and you also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation will not apply to you.
Our warranty is valid only in the USA.
2. Ring Sizing:
Simplistic Jewellery UK/Richard Cannon Jewelry will gladly re-size a ring purchased from us for up to 1 month for a nominal fee.
You will be responsible for shipping charges when sending an item to us for re-sizing.
Re-sizing will take approximately 2-7 business days.
Eternity Ring cannot be re-sized. Eternity rings incorrectly ordered with the wrong size does not fall under warranty. If you decide to return an eternity ring that does not fit a 30% restocking fee will be applied.
3. Stone Replacement:
We will replace a missing diamond or gemstone on certain jewelry for up to 3 months after purchase, FREE of charge. This warranty excludes any jewelry merchandise that has lost a single diamond or gemstone with a total weight of 0.12 carat or larger.
4. Jewelry Not Covered Under Warranty:
Please be aware that our 3-month warranty only covers manufacturer’s defects. It does not cover the following:
5. Follow the instructions given below carefully to send your item to be repaired:
You must email sales@rcjewelry.com and notify us that you will be shipping your merchandise. You must include your name, company name, order number item number with the word “Warranty” in the subject of the email. Please provide detail explanation of what is wrong with the jewelry you are sending back.
Make no reference to the word jewelry or the contents that you are sending on the outside of the box.
You must include a copy of the original invoice along with the item you wish to have repaired.
All packages must be sent to the following address: Richard Cannon Jewelry 130 West Pleasant Avenue #384 Maywood, NJ 07607
Insure your package for the value of the contents. You are liable if you fail to insure the package you are returning, exchanging or repairing in the event it becomes lost or damaged. Insurance costs involved in the prevention of loss and damage are very minimal. Insure your item for the total amount you paid when you purchased the item.
You are responsible for shipping charges on returns, exchanges and repairs.
Use only shipping carriers which provide a tracking receipt and insurance against the package.
Return Policy
If for any reason you wish to return your merchandise, we will refund, replace, or exchange any item(s) within 30 days of delivery date.
To Return an Item:
Place a copy of your invoice in along with the item(s) you are returning.
For your protection, we advise that you insure the package for the full amount of the items you are returning plus shipping charges. Richard Cannon Jewelry is not responsible for items lost or damaged while en route back to us.
On your original invoice, if the price of the item you are returning is listed as:
Make sure to keep your return receipt for confirmation that your shipment has reached Richard Cannon Jewelry. All return shipping charges must be prepaid by the customer.
All packages must be returned to the following address: Richard Cannon Inc. 130 West Pleasant Avenue #384 Maywood, NJ 07607
If you require assistance, please feel free to contact the sales department on 800-449-4722, Monday through Friday from 10.30 A.M. to 06.00 P.M. EST.
Loose diamonds carry a 3 day return policy from the delivery date.
All returned items must be unworn and undamaged in the original boxes along with the original certificates where applicable. There should be no scratches or marks on the item and no sign of wear; the product should not have been altered in any way. Any items that are received that have been worn, damaged, or altered will not be refundable. Original shipping charges are non-refundable.
All return shipping charges must be prepaid by the customer. We cannot accept C.O.D. deliveries.
All ORIGINAL diamond certificates (where applicable) and a copy of the original invoice must be included with the package in order for a full refund to be issued. Any package missing the original certificate(s) will be charged a fee of $200.00 per original certificate with no exceptions.
Richard Cannon Jewelry is not responsible for any packages it does not receive, or returns not submitted in accordance with these guidelines.
Payments received by credit card will be refunded the same way. Payments received by bank wire will be refunded by company check. Please allow 3-5 business days for processing after a return is received.
Special orders, such as custom mountings or jewelry pieces that were requested but are not specifically shown on our website, are non-cancelable and non-refundable items.
We have attempted to recreate the appearance of our jewelry on our website as close to reality as possible. Keep in mind that different computer monitors may show variations of product colors and details.
Understanding Our Returns Process
To ensure a seamless and transparent return experience, we’ve detailed every step of the process for you:
Initiating a Return:
Contact Us: Before sending your item back, reach out to our customer service team for a preliminary assessment. This ensures that your return is valid and prepares us for the arrival of your item. Return Authorization: We will provide you with a Return Authorization Number (RAN) that must be clearly labeled on your return package. This number is crucial for tracking and expediting your return process.
Preparing Your Item:
Packaging: Safeguard your item in its original packaging. If the original packaging is unavailable, choose a secure alternative that offers equivalent protection. Documentation: Include all original documentation such as certificates and receipts. If any item requires an appraisal, ensure it is documented and sent along with the return package. Final Checks: Review your packaged item to ensure that everything is secure, correctly labeled, and ready for shipment.
Shipping Your Return:
Carrier Selection: Choose a reliable shipping carrier with tracking and insurance options. This safeguards your item against loss or damage during transit. Shipping Costs: Be mindful that all return shipping costs are the customer’s responsibility. We recommend opting for a shipping method that matches the value of your item. Tracking and Insurance: Keep a record of your tracking number and ensure that your item is insured for its full value. This protects both parties and provides peace of mind.
Upon Receipt of Your Return:
Inspection: Our specialists will inspect the item upon arrival to ensure that it matches the reported condition. Processing: Once approved, the return process will continue, and we will keep you informed every step of the way.
Refund Issuance:
Time Frame: Refunds are typically processed within a specified number of business days post-inspection. Refund Method: We will issue refunds to the original payment method used for the purchase unless otherwise specified. Remember, our goal is to make sure that your return or exchange is handled as efficiently and smoothly as possible. If you have any questions or need assistance with your return, our customer service team is always ready to help.
